Gretchen Shanrock-Solberg

Note: Odds are, you're here because of a search engine. If you were searching on LightSurf, and are looking for a job, we may well have something of interest for you; check out our career page. We ARE generally looking for great people even if you don't see an exact match; it's worth sending your resume in.

If you're a recruiter, you're going to have an impossible time beating my five minute walking commute from the house of my dreams to my fun and challenging job with cool co-workers in my favorite city in California. I'll sometimes bounce gaming-related or similarly interesting leads to my sysadmin friends, if I haven't been able to convince them to come work in Santa Cruz.

People who I have somehow NOT managed to convince to move to Santa Cruz include Christofer Bertani and Tara Lynch.

Work Experience

September 1999 to Present: Senior System Administrator
LightSurf Technologies, Santa Cruz, CA

Until January 2000 I was the sole sysadmin, and I built the infrastructure from near scratch, supported and installed NT servers and UNIX servers, and did about everything one would expect network-wise, system-wise, security-wise, and hardware-wise to support a small Internet-connected company as it grew from 7 people to 30 and moved to a new location. I now plan, scale, implement and maintain Internet-based services for a 24/7 production environment, focusing mainly on network administration, change management, and infrastructure planning and support.

May 1999 to September 1999: Senior System Administrator
IS Operations, MessageMedia (formerly Decisive Technology), Mountain View, CA

I had primary responsibility for 20 Solaris and Linux servers at MessageMedia's Mountain View office and 24x7 server farm. This included DNS, mail, file, and web server administration, backups, network security and administration, hardware support, internal engineering support, and project planning and implementation of server upgrades. I participated in the code review process and deployment of both internally created and third party software.

October 1997 to May 1999: Systems Technologist 2
ENS Infrastructure Engineering, Sun Microsystems, Palo Alto, CA

I automated installation of infrastructure software and servers across the enterprise (thousands of desktops and hundreds of servers); I trained and supported the site system administrators in maintaining the new services. Individually and with project teams of three to six, I organized testing, pilots, and final implementation, coordinated between site SAs and developers, and managed the test lab for the projects.

October 1995 to October 1997: Systems Technologist 2
ENS Local Support Unit, Sun Microsystems, Palo Alto, CA

In a team of nine, I supported 800 users on Solaris workstations and file, mail, directory and print services. I provided support, system upgrades, maintenance, network upgrades and software, and anticipated and corrected situations before they developed into problems. I assisted Engineering with special projects including live broadcast of video across the network and video on demand, researching and implementing server solutions and creating disaster recovery plans.

March 1995 to October 1995: System Administrator
Sun Move Team, Sun Microsystems, Mountain View, CA
Contracting through Taos Mountain Software, Mountain View, CA

I moved hundreds of Solaris systems from office to office with minimal impact to their owners.

October 1994 to February 1995: Assistant Postmaster and System Administrator
Computer Operations, NETCOM On-Line Communications, Inc., San Jose, CA

As part of a team of four, I maintained email services for over 30,000 UNIX shell users and over 1000 business UUCP accounts. I created and maintained mailing lists, investigated and solved SMTP and UUCP mail delivery problems, wrote shell scripts and performed other system administration tasks. I also provided technical support for our UUCP accounts. My team maintained 25 servers running SunOS 4.1.3 and handled mail and news services, domain registration, and DNS.

June 1994 to October 1994: Technical Support Engineer
Technical Support Department, NETCOM On-Line Communications, Inc., San Jose, CA

I supported shell users on SunOS 4.1.3, as part of a 24x7 team of 20 responsible for over 100,000 customers. I diagnosed and either solved or escalated network and system emergencies. I prepared training documents for the technical support department, handled email and USENET abuse reports, and functioned as group lead during a transition in management.


Sun SPARC hardware: Solaris 2.4, 2.5.1, and 2.6 system administration and all that implies, with some SunOS 4.1.3. Experienced at troubleshooting and installing a wide variety of Sun software and SPARC hardware, including all sun4c, sun4m, and sun4u desktop platforms up through the Ultra 60, plus the Netra NFS, E4000, E6000, SPARC Storage Array (SSA), D1000, E250, and E420.

Intel hardware: Linux RedHat 5.2, some RedHat 6.0 and FreeBSD 3.3 and 3.4. Comfortable with sizing, installing, and hardening Intel-based UNIXes. Some familiarity with installing, troubleshooting, and supporting Windows NT 4.0 Server and Workstation.

Cisco hardware: A selection of Cisco switch, router, load balancing and firewall hardware, mostly focused on the LAN end.

Areas of experience and familiar tools include:

Additionally, I have some familiarity with Windows 98 and NT network setup and troubleshooting, Windows NT administration, Solstice FireWall-1, RCS, Legato Networker, Netscape Enterprise Server, Sun Enterprise SyMON, BMC Patrol, and CA Unicenter TNG.

References available upon request.